Current 820-605 Exam Dumps [2023] Complete Cisco Exam Smoothly [Q39-Q61]

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Current 820-605 Exam Dumps [2023] Complete Cisco Exam Smoothly

820-605 Premium PDF & Test Engine Files with 152 Questions & Answers

The Cisco 820-605 exam consists of 65-75 multiple-choice questions and has a time limit of 90 minutes. 820-605 exam is available in English and is administered by Pearson VUE. To be eligible for the exam, candidates must have a minimum of one-year experience working in a customer-facing role, such as sales, technical support, or professional services. Cisco Customer Success Manager certification is valid for three years, and candidates must recertify before the expiration date to maintain their certification status. The Cisco 820-605 certification is highly recommended for professionals who want to advance their careers in the customer success management field.

Cisco 820-605 exam is designed to test the skills and knowledge of professionals who are interested in becoming Cisco Customer Success Managers. Cisco Customer Success Manager certification exam is created to validate the candidates’ skills in understanding the customers’ business goals, aligning the customers’ goals with the appropriate Cisco solutions, and ensuring the customers’ success in using these solutions. 820-605 exam is essential for those who want to pursue a career in the customer success management field.

NO.39 Which type of KPl is of the most interest to Customer Success?

business KPIs that define progress to the Business Outcome

IT services KPIs for operations

sales KPIs for revenue generation

OPEX KPIs that define the operational costs of the company

NO.40 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Contact the services team and request that they reach out to the customer to address the solution

Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

No action is needed because the customer will probably renew and you can address the issue after the renewal

NO.41 Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

descriptive

diagnostic

prescriptive

predictive

NO.42 In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

Document the session, stakeholder interests, and metrics for leadership

Create a success plan to be reviewed with the customer at the next review meeting

Provide technical configuration for development

Discuss new opportunities and new products to purchase

NO.43 The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

risk management

credibility

business growth

cost efficiency

sustainability

NO.44 Which activity should happen after successful customer value realization?

Publish a case study that presents the customer success story.

Identify lessons learned and see how the engagement time can be shortened.

Fully engage in a feature planning session for the future.

Review usage, potential roadblocks, and bottlenecks to product engagement.

NO.45 Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

Design and propose a discount on product G.

Contact and collaborate with the individuals involved in the onboarding of product E.

Offer and encourage the opportunity for the customer to participate in a success story for product F.

Identify and document barriers that impact product C.

NO.46 What is the best method to measure customer consumption of technology?

telemetry and analytics

recurring revenue management

enterprise CRM and incident management

content management

Explanation

NO.47 Which perspectives are covered in a balanced scorecard?

customer, employee, partner, risk

business process, customer, financial, learning, growth

competition, culture, financial. IT systems

business outcomes, customer, employee, risk

NO.48 Which of these is included in a success plan?

confidential customer information

customer business outcomes

services cost

customer HR processes

NO.49 What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

technical

business

operational

corporate culture

NO.50 A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

Have marketing write a blog post about the new solution.

Encourage the customer to purchase updated endpoints.

Block all alternative chat and video collaboration systems.

Conduct a survey to determine which collaboration solutions users are using.

Advertise additional user training sessions throughout the organization.

NO.51 A large university has deployed a new IT solution designed to improve the overall student and staff experience Which approach to measure success is the best?

Implement staff Super Users to provide feedback

Combination of tailored surveys and IT tools-based metrics.

Measure the number of complaints raised by students.

Twice yearly student and staff surveys with two questions related to IT

NO.52 Which statement describes the difference between customer success and customer sales?

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.

Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer’s portfolio.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

NO.53 Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

number of users registered, bandwidth utilization, number of training sessions user joined

number of users registered, service logs, number of users

number of users registered, number of meetings user initiated, number of meetings user joined

network utilization, number of meetings user initiated, number of users

NO.54 Which list of components of a Customer Success Quarterly Success Review is common?

results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

NO.55 The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

risk management

credibility

business growth

cost efficiency

sustainability

Explanation/Reference:

NO.56 Which outcome is the best that a Customer Success Manager ran achieve for a customer?

removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

full adoption of all the technologies the customer purchased

ensuring the customers deployment teams and end users are trained and ready to adopt the technology

adoption of all the licenses and features the customer purchased leading to expansion to improve the customers’ business

NO.57 From a Customer Success perspective, why should the customer’s health be monitored?

to provide the opportunity to address any changes in the customer’s experience around the solution

to identify unused licenses so they can be addressed via a service improvement plan

to directly enable renewals

to give the customer valuable insight so they can automatically renew critical services on time

NO.58 In which lifecycle stage would a lack of skilled resources be identified as a barrier?

sales proof of concept

late-stage adoption

early-stage adoption

solution renewal

NO.59 What is a business adoption barrier?

solution is not implemented

customer lacks technical knowledge

services are unpurchased

lack of customer stakeholder

NO.60 Which statement describes the difference between customer success and customer sales?

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer’s portfolio.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

NO.61 Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

Provide break-fix support for technical problems experienced or observed by the customer.

Provide training content to address current and existing barriers.

Provide a detailed cost structure for the management team.

Provide direct and in-depth technical expertise upon customer request.

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Current 820-605 Exam Dumps [2023] Complete Cisco Exam Smoothly [Q39-Q61]

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