QUESTION 37
Catalog UI Policies CANNOT be included within variable sets.

QUESTION 38
Which table is used to store all the searches performed against knowledge base articles?

QUESTION 39
Which table stores CI Relationship data?

QUESTION 40
ServiceNow doesn’t recommend having a service for generic requests in the service catalog.

QUESTION 41
Which of the following can be achieved by a user with itil role? (Choose four.)

QUESTION 42
Which of the following are valid Request States? (Choose all that apply.)

QUESTION 43
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be “No” and will change to “Yes” if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

QUESTION 44
Draft stories are outputs of requirements workshop(s).

QUESTION 45
How can you allow creating change requests from inactive incidents?

QUESTION 46
Which of the following is the goal of problem management?

QUESTION 47
Which table is the base class for the Configuration Management Database?

QUESTION 48
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

QUESTION 49
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.

When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?

QUESTION 50
Which three types of prices can the system administrator set for an organization’s products? (Choose three.)

QUESTION 51
Which of the following is NOT a valid state for problem tasks?

QUESTION 52
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.

QUESTION 53
True or False:
Users with the itil role can delete an Incident.

QUESTION 54
Which of the following statements is true regarding Group Type?

QUESTION 55
Catalog item can appear only in one category.

QUESTION 56
A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?

QUESTION 57
Which of the following database views is useful if you need to create a report of the changes that were closed by category?

QUESTION 58
An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?

QUESTION 59
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers? (Choose three.)