NO.28 You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

NO.29 A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

NO.30 An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

NO.31 Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

NO.32 You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

NO.33 Which three options are not supported in a Browser User Interface workspace?

NO.34 A customer wants to change the following text on the receipt and ask submit page:
“Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.” Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

NO.35 How can you enable add-ins to run locally without uploading it to the server?

NO.36 Which three statements are true about add-ins?

NO.37 Which two statements are true about mailboxes?

NO.38 Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

NO.39 A customer is trying to import a report when the following error occurs:
“The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified.” Which two options will resolve this error?

NO.40 Which six actions can have a null value?

NO.41 A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

NO.42 A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

NO.43 Which statement is true about the JavaScript API?

NO.44 Which two statements are true about the Organization object in Service Cloud?