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troytecdumps October 9, 2025 in GCX-GCD, Genesys Tagged , , , , , - 2 Minutes
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Check the Free demo of our GCX-GCD Exam Dumps with 78 Questions

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Genesys GCX-GCD Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 4
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 5
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 6
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 7
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

 

NEW QUESTION 10
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

 
 
 
 
 
 

NEW QUESTION 11
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

 
 
 
 

NEW QUESTION 12
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

 
 
 
 
 

NEW QUESTION 13
To assign a Prompt resource using the API, you must have the _______________ permission assigned.

 
 
 
 
 

NEW QUESTION 14
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

 
 
 
 

NEW QUESTION 15
Why are Divisions important in an organization?

 
 
 
 

NEW QUESTION 16
How do you represent your organization when you contact the Genesys Cloud CX support team?

 
 
 
 

NEW QUESTION 17
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

 
 
 
 

NEW QUESTION 18
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

 
 
 
 

NEW QUESTION 19
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

 
 
 
 

NEW QUESTION 20
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

 
 
 
 
 

NEW QUESTION 21
A number plan determines how many and which digits are necessary for call routing.

 
 

NEW QUESTION 22
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}

 
 
 
 

NEW QUESTION 23
Disabling file attachments in chat is related to _______________.

 
 
 
 

NEW QUESTION 24
Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?
1. Placing your edges into the Genesys Cloud CX hybrid media edge group.
2. Pairing your new BYOC premises edges to Genesys Cloud CX.
3. Configuring edge interfaces to use site interconnects.
4. Enabling and configuring site links
5. Making your organization hybrid media capable

 
 
 
 

NEW QUESTION 25
The application requesting to create a new user does not need a specific scope.

 
 

NEW QUESTION 26
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

 
 

NEW QUESTION 27
How do you represent your organization when you contact the Genesys Cloud CX support team?

 
 
 
 

NEW QUESTION 28
For web chat, widget permissions must be assigned to the user.

 
 

NEW QUESTION 29
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

 
 
 
 

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