QUESTION 17
Being part of service management, business relationship management follows the principles of the service lifecycle. Which of the below is not part of activities defined in service operation?

QUESTION 18
The IT department is requested to select and implement technology and support which will deliver knowledge capable of supporting cross-functional business units. What do you require?

QUESTION 19
In business continuity planning, the maximum age of the data to restore in the event of a disaster is considered which of the following?

QUESTION 20
Whilst creating the IT service catalog, a needs analysis is conducted. One of the items discussed is the data points required for the IT services. What is the objective of these data points?

QUESTION 21
A selection process for new IT staff has started. The Human Resource department has requested to follow the corporate staff hiring protocol. One mandatory item to be included is additional screening. What is verified by doing this?

QUESTION 22
Activities in a project are discussed in a Work Breakdown Structure (WBS) session during the planning phase. Team members inform the project manager that whilst estimating the duration for activities, a lot of data exist about the effort required for each of them. Which estimation technique is best considered?

QUESTION 23
As part of feedback collection techniques, it is suggested to include anonymous feedback. What would be the most likely reason for this?

QUESTION 24
Whilst creating the budget for the project, stakeholders demand that the project manager submits a budget proposal as accurate as possible, supported by a Work/Product Breakdown Structure (WBS/PBS). What is the preferred budget estimation?

QUESTION 25
During Post Implementation Review (PIR) of changes, it is lately concluded that an unusual high number of changes failed to meet their objectives. What is the most likely cause of this?

QUESTION 26
The project brief/project charter is created. Which of the following is not part of it?

QUESTION 27
The introduction of a security awareness program has resulted in a quick decrease in security incidents. Eight months later, security incidents are showing a sudden increase, and the blame is put on a non-functioning security awareness program. What is most likely the cause?

QUESTION 28
Vendor management meetings take place several times per year. What is the main objective for these meetings?

QUESTION 29
As part of the business continuity plan preparations, management wants a site arrangement to facilitate a desk for the workers. Which site do you recommend?

QUESTION 30
Your organization considers a job rotation program. What is the main objective?

QUESTION 31
From the list below, which activity is not considered to be an activity in the software development phase?

QUESTION 32
The IT service catalog is being reviewed. Which of the below is not considered a criterion for review?

QUESTION 33
A customer survey needs to be designed. What is the most important factor for success?

QUESTION 34
During the system (application) development project, the customer wants to know how software will be maintained to assure that future functional requirements are incorporated. What type of system maintenance is the customer looking for?

QUESTION 35
In system (application) development, a use case (user story) is a list of steps defining interactions between a role and a system to achieve a goal. What type of requirement is mentioned here?