QUESTION 26
According to Morgan, what metaphor describes an organization where formal management of change is impossible?

QUESTION 27
Which is an engagement level of Mayfield’s stakeholder radar technique?

QUESTION 28
In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

QUESTION 29
Social neuroscience summarizes 5 brain processes involved in social situations using the mnemonic SCARF.
What does the F represent?

QUESTION 30
According to Honey and Munford, which learning style would team BEST through watching a video showinga new being undertaken in the work environment?

QUESTION 31
Which management approach is recommended to help people through the neutral zone’ phase of Gridges’ model of human transition?

QUESTION 32
According to the ‘change formula’ (Beckhard and Harris), which response will increase the desirability to an individual of the proposed change or end state?

QUESTION 33
Which of the following statements about effective communication and engagement approaches that appeal to hearts and minds are true?
1.Actively responding to contributions makes people feel valued
2.Decisions are based solely on rational reasoning

QUESTION 34
When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

QUESTION 35
According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

QUESTION 36
WhichMBTIpreference would bring a rational approach to selecting an outcome?

QUESTION 37
According to Schein, which approach would decrease learning anxiety?

QUESTION 38
Both numerical and subjective methods can build a picture of how effective your change interventions are.
Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

QUESTION 39
According to Tuckman, in what stage of the team development model will members of the team be working collectively to achieve results?

QUESTION 40
Which is an engagement level of Mayfield’s stakeholder radar technique?

QUESTION 41
Which of the following statements about the change severity assessment ‘environment’ impact are true?
The amount of other activity happening at the same time as the charge is a factor The common values and behaviors in the organization is a factor.

QUESTION 42
When starting to identify the impacts of a change initiative, which description BEST fits one of the recommended key inputs?

QUESTION 43
Which statement describes ‘confirmation bias’?

QUESTION 44
According to Herzberg’s research, which factor leads to high job satisfaction?

QUESTION 45
When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?

QUESTION 46
According to Pink, which three factors are key motivators for “knowledge work”?

QUESTION 47
What role in change must promote an idea to potential Sponsors?

QUESTION 48
Which of the following statements about selecting the appropriate communication channels for a change initiative are true?
1.If the aim is to achieve active engagement then rich communication is essential
2.Leaner channels are suitable where there is little chance of misinterpretation