Q17. What does the Equality Act address?

Q18. How can the approach for conducting user surveys be summarized best?

Q19. In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?

Q20. Which of the following statements about usability test plans is true?

Q21. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

Q22. Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?

Q23. Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input

Q24. You’re conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI

Q25. What’s the difference between an informal usability review and an expert usability review?

Q26. During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.
What’s the correct classification for these kinds of findings?

Q27. Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?

Q28. What location is NOT suitable for conducting a usability test?

Q29. Why are positive usability findings of high importance? Which of the following statements is wrong?

Q30. What is a usability test task?

Q31. Which of the following is the correct distinction between formative and summative usability evaluation?

Q32. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on “checkout”, the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the “back” button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?