NO.10 What are the three commonly used examples of AI in CRM?

NO.11 What does the term “data completeness” refer to in the context of data quality?

NO.12 Cloud Kicks wants to improve the quality of its AI model’s predictions with the use of a large amount of data.
Which data quality element should the company focus on?

NO.13 What is a key characteristic of machine learning in the context of AI capabilities?

NO.14 A data quality expert at Cloud Kicks want to ensure that each new contact contains at least an email address
…
Which feature should they use to accomplish this?

NO.15 A customer using Einstein Prediction Builder is confused about why a certain prediction was made.
Following Salesforce’s Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?

NO.16 What is machine learning?

NO.17 Cloud Kicks wants to use Einstein Prediction Builder to determine a customer’s likelihood of buying specific products; however, data quality is a…
How can data quality be assessed quality?

NO.18 What is the significance of explainability of trusted AI systems?

NO.19 Cloud Kicks wants to create a custom service analytics application to analyze cases in Salesforce. The application should rely on accurate data to ensure efficient case resolution.
Which data quality dimension Is essential for this custom application?

NO.20 A Salesforce administrator creates a new field to capture an order’s destination country.
Which field type should they use to ensure data quality?

NO.21 Cloud Kicks wants to use AI to enhance its sales processesand customer support.
Which capacity should they use?

NO.22 A business analyst (BA) is preparing a new use case for Al. They run a report to check for null values in the attributes they plan to use.
Which data quality component Is the BA verifying by checking for null values?

NO.23 What is the role of Salesforce Trust AI principles in the context of CRM system?

NO.24 Which type of bias imposes a system ‘s values on others?

NO.25 A service leader wants use AI to help customer resolve their issues quicker in a guided self-serve application.
Which Einstein functionality provides the best solution?

NO.26 A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis.
Which primary role does data Quality play In this AI application?

NO.27 What is a sensitive variable that car esc to bias?

NO.28 What is a potential outcome of using poor-quality data in AI application?

NO.29 A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis.
Which primary role does data Quality play In this AI application?

NO.30 An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.
Which Salesforce field type should the administrator use to accomplish this?