[2023] ITILFNDv4 Exam Dumps, Test Engine Practice Test Questions [Q48-Q65]

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[2023] ITILFNDv4 Exam Dumps, Test Engine Practice Test Questions

Pass ITILFNDv4 exam [Sep 22, 2023] Updated 120 Questions

EXIN ITILFNDv4 (ITIL 4 Foundation) Exam is a certification exam that validates the knowledge and understanding of IT Service Management (ITSM) principles and practices. It is an entry-level exam that is designed for individuals who are interested in ITSM and want to learn more about it. ITILFNDv4 exam covers the latest version of the ITIL framework, which is ITIL 4.

Q48. Which competencies are required by the ‘service level management’ practice?

Problem investigation and resolution

Business analysis and commercial management

Incident analysis and prioritization

Balanced scorecard reviews and maturity assessment

Q49. When should a change request be submitted to resolve a problem?

As soon as a solution for the problem has been identified

As soon as a workaround for the problem has been identified

As soon as the analysis of the frequency and impact of incidents justifies the change

As soon as the analysis of cost, risks and benefits justifies the change

Q50. Which process works with incident management to ensure that security breaches are detected and logged?

Change management

Service level management

Access management

Continual service improvement

Q51. What is warranty?

Assurance that a product or service will meet agreed requirements

The amount of money spent on a specific activity or resource

The functionality offered by a product or service to meet a particular need

The perceived benefits, usefulness and importance of something

Q52. Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents

Service requests and their fulfillment should be automated as much as possible

Service requests that cannot be automated should be handled as problems

Service requests and their fulfillment should be carried out by service desk staff without automation

Q53. Why should some service requests be fulfilled with no additional approvals?

To ensure that spending is properly accounted for

To ensure that information security requirements are met

To streamline the fulfillment workflow

To set user expectations for fulfillment times

Q54. Which is included in the purpose of the `design and transition’ value chain activity?

Ensuring that service components are available when needed

Providing transparency and good stakeholder relationships

Supporting services according to specifications

Continually meeting stakeholder expectations for costs

Q55. What is defined as any component that needs to be managed in order to deliver an IT service?

A service request

A configuration item (CI)

An incident

An IT asset

Q56. Which activity is part of the ‘continual improvement’ practice?

Identifying and logging opportunities

Delivering tactical and operational engagement with customers

Populating and maintaining the asset register

Providing a clear path for users to report issues, queries, and requests

Q57. Which statement about metrics is CORRECT?

Process metrics can be used to measure end-to-end service performance

Technology metrics can be used to measure component performance and availability

Process metrics can be used to measure the utilization of a supplier’s network

Technology metrics can be used to determine the overall health of a process

Q58. What is NOT within the scope of service catalogue management?

Contribution to the definition of services

Interfaces between all services and supporting services

Interfaces between the service catalogue and service portfolio

Fulfilment of business service requests

Q59. Which is the CORRECT explanation of the ‘R’ role in a RACI matrix?

This role ensures that activities are executed correctly

This role has ownership of the end result

This role is involved in providing knowledge and input

This role ensures the flow of information to stakeholders

Q60. Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Progress iteratively with feedback

Keep is simple and practical

Start where you are

Focus on value

Q61. Which practice updates information relating to symptoms and business impact?

Service level management

Change control

Service request management

Incident management

Q62. Which is an example of a business related measurement?

The number of passengers checked in

The average time to response to change requests

The average resolution time for incidents

The number of problems resolved

Q63. What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

An initial baseline assessment

The production of a detailed CSI plan

Verifying that improvement targets have been achieved

Understanding priorities for improvement

Q64. What is the purpose of the ‘information security management’ practice?

To protect the information needed by the organization to conduct its business

To observe services and service components

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To plan and manage the full lifecycle of all IT assets

Q65. Which is one of the five aspects of service design?

Management information systems and tools

Risk analysis and management approach

Management policy for business case creation

Corporate governance and policy

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The ITIL 4 Foundation certification is a globally recognized certification that highlights the candidate’s understanding of the ITIL framework and its applications in managing IT services. The ITILFNDv4 exam validates the candidate’s understanding of service management, its principles, and its practices, and its value creation through IT services.

EXIN ITILFNDv4 Real 2023 Braindumps Mock Exam Dumps: https://www.troytecdumps.com/ITILFNDv4-troytec-exam-dumps.html

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[2023] ITILFNDv4 Exam Dumps, Test Engine Practice Test Questions [Q48-Q65]

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