Use 1Z0-1064-26 Exam Dumps (2026 PDF Dumps) To Have Reliable 1Z0-1064-26 Test Engine [Q41-Q57]

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Use 1Z0-1064-26 Exam Dumps (2026 PDF Dumps) To Have Reliable 1Z0-1064-26 Test Engine

1Z0-1064-26 PDF Recently Updated Questions Dumps to Improve Exam Score

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Request Management	25%	– SR creation, lifecycle and processing – Service catalog and entitlements – SR categories, assignment rules and routing – Milestones and action plans
Topic 2: Knowledge Management	15%	– Article management and access – Knowledge base setup and configuration
Topic 3: Customization, Productivity and Analytics	10%	– SmartText, hotkeys and audit features – Application Composer and extensions – OTBI reporting and integration basics
Topic 4: Digital Customer Service (DCS)	20%	– DCS architecture and deployment – Themes, templates and page customization – Authentication, profiles and security
Topic 5: Fusion Service Overview and Setup	15%	– Functional Setup Manager (FSM) usage – Service configuration basics – Security model, roles and access control
Topic 6: Omnichannel Communications	15%	– Media toolbar and agent notifications – Email, chat and CTI configuration – Work routing and queue setup

NEW QUESTION 41
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

The User Group selected for authoring articles has been set to ‘External”.

The Base Locale for the articles has not been enabled in the correct language.

Users have not been given the “Knowledge Analyst” role.

The “Show article snippet in search and recommend” option has not been selected in the task “Manage Administrator Profile Values”.

NEW QUESTION 42
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

requires less work and effort

allows use of a simpler hierarchy

allows the display of a product hierarchy specifically for service purposes

allows you to use the same product hierarchy as sales

NEW QUESTION 43
Which two options are true about role synchronization for Digital Customer Service (DCS)?

is required for every DCS instance

also synchronizes userIDs and passwords between DCS and Engagement Cloud

enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

is real time

NEW QUESTION 44
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Do not choose any optional criteria columns.

Choose all optional result columns.

Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

NEW QUESTION 45
Which four statements are correct about hotkeys for Action Commands?

They allow a user to escalate a service request.

They have default values.

They can all be modified.

They allow a user to forward a service request.

They can be assigned to a custom action script.

They allow a user to copy a service request.

NEW QUESTION 46
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

Add an extension column to the milestone object to hold the warning threshold value.

Configure an analytics report showing milestones in warning status.

Specify the warning threshold for the milestone in the standard coverages.

Create standard text to be posted to the message thread.

Configure the email template to be used for notification.

Configure an object workflow action to send the email when the milestone status changes to warning.

NEW QUESTION 47
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

Milestones are customizable by an administrator to include any number of organization-specific milestone types.

Milestones are actions on a service request (SR) that must be completed by a specific time.

Milestones can be one of four default types: ‘First Response’, ‘Second Response’, ‘Final Action’, and ‘Resolution’.

Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Milestones are commitments to handle SRs within certain timelines.

NEW QUESTION 48
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

The only Vertical Toolbar that you can enable is the Notifications Toolbar.

The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

NEW QUESTION 49
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

Modify the original base locales of the articles to match the target language.

Deploy the Auto-Translate option on existing articles and turn on the “auto-Translate new articles” feature.

Enable new locales for the languages to be used and provision designated users to translate the articles.

Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

NEW QUESTION 50
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

Chat with an Agent about a Service Request.

View and edit attachments to a Service Request.

Create a Service Request.

Delete a Service Request.

Add a message to a Service Request.

NEW QUESTION 51
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

It does not require matching passwords between Engagement Cloud and DCS.

It is configured exclusively via the Engagement Cloud Security Console.

It enables anonymous users to search the DCS knowledge base.

It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

NEW QUESTION 52
Select three correct limits and restrictions when importing data from a file.

Both create and update operations are available for imported records.

By default, the import starts immediately after it is activated.

Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

NEW QUESTION 53
Which two keyboard shortcuts can be modified?

Create Service Request

Cancel

Save and Continue

Save and Close

NEW QUESTION 54
In which three situations can default coverage be applied?

globally, to all service requests that do not have any other coverage

for a specific SR category

for a specific SR status

for a specific period of time

to a specific customer account

NEW QUESTION 55
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

Select Create Category > Create Top-Level Category.

Check the Active flag.

Select the task Manage Service Request Categories.

Select Status = “Active”.

Select Service Catalog in Functional Areas.

Select Create Category > Create Child Category.

Complete Category Name.

NEW QUESTION 56
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client’s calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer’s issue.

Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

A floating toolbar notification center can be configured, that is present all the time in the agent’s screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

NEW QUESTION 57
What should you do to enable Password Reset in Digital Customer Service (DCS)?

Add the Password Reset component to your DCS application.

Instruct users that they can only change their password by chatting with an agent.

Enable the “Password Reset” option in the User Administration component.

Obtain the Change Password Link and add it to your DCS page.

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

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